Hello!

We want to follow up on our previous post about issues we encountered with the new Voidforge bonus roll system. The Voidforge system is a brand new system using new tech that enables players to earn their desired myth track gear utilizing a bonus roll currency called Nebulous Voidcores to improve the player experience of gearing during Season 1 of Midnight.

What Happened?

We tested the system on our internal environment to make sure it was working as intended and fix issues, but there was a subtle bug we missed that we can now see was a result of a limitation in our internal test environment.

This new bonus roll system is intended to work like this: every time you use your Nebulous Voidcore on an additional piece of endgame loot, whether in Mythic+ Dungeons, Raids, Bountiful Delves, or Prey, it saves a record of the piece of loot and checks it off a list tied to your character, so that you shouldn’t receive the same piece of loot again. After we launched 12.0.5 (and before we fixed the bug), when players queued with other players into M+ dungeons, Bountiful Delves or Raids, it was possible for the roll data to sometimes save to the wrong database, leading to duplicate rolls.

How Could That Happen?

There are some limited differences between our internal realms and the realms you play on, and one of those differences is the number of databases we use to support the live realms. Some of the databases tied to live realms hold all of your character data, and this includes the list where the bonus rolls are saved.

The functionality we had in place was working as intended for internal environments, but was ultimately the wrong set up for live environments with their multitude of databases.

When it became apparent that some players were occasionally receiving the same item twice, we made it a top priority to fix the issue, and we got the system working as intended on live realms at around 8:05 p.m. PDT on Wednesday, April 22 (05:05 CEST April 23).

What’s Next?